Frequently Asked Questions

Ordering Information

Order Process

Once your order is submitted, you will receive an email confirmation with the total cost within 48 hours. A 50% deposit will be charged to your account upon confirmation that you would like to proceed with the order. Once the payment is made, the job will begin.

You will be notified by email within 3-5 business days when a proof is available. Proof are furnished only in black ink on plain paper. You will then have the option to view the proof via email, fax or mail.

Most orders take 3-6 weeks to complete depending on the quantity and the time of year. Once the order is complete, the remaining balance along with shipping charges will be charged to your credit card.

Method of Payment

We accept Visa, MasterCard, Check or Money Order in US funds. Please allow 6-10 days for authorization of checks. Orders will be processed after funds have cleared. There will be a $25 charge for returned checks.

Make checks and money orders (US dollars) payable to:

Designs for Life
P. O. Box 626
Stafford, Texas 77497

Shipping Rates

All orders will be shipped UPS Ground or FedEx. Third business day shipping is standard. Shipping costs will be applied to the total cost of the order upon completion.

International Shipping

You may be charged custom fees for purchases entering your country from the US. Designs for Life is not responsible for any overseas fees incurred for International shipping.

Tax

Texas residents add 8.25% sales tax.

Privacy

We do not under any circumstances share or sell your information to anyone. We are committed to the security of your information.

Making Changes to an Order

If you have submitted an order and you’ve made a mistake, please contact us immediately. We will check the status of your order, and let you know if a change can be made. An additional fee may be required to stop your order to make a change. We encourage you to review and proof your order carefully before sending it to avoid the cost of having it reprinted.

Changing Quantities

Contact us immediately if you discover you need to adjust the quantity of your order. If you need to decrease the quantity, we will make the adjustment and credit your account only if printing and/or production of your order has not yet begun.

Returns

Because of the personalized nature of our invitations, all sales are final. Once the client has approved the proof, a refund cannot be given. Please make sure that you review your proof carefully. We suggest that you allow a friend to review the information as well.

Designs for Life can not be responsible for mistakes overlooked by the client during the proofing process. If you would like to cancel a job before a proof is approved, it will be subject to a $50 cancellation charge for the typesetting fee. Refunds can only be issued for damaged products incurred in shipping. If a package is damaged, we recommend that you open the box immediately-check the contents and refuse the shipment if items are damaged.

Do you have a catalog or a brochure that you can send me?

Our web site is our catalog therefore, we do not issue a printed catalog. If you would like something that is not available on our web site, please email us and we will be glad to accommodate you.

How far in advance should I order my invitations?

We recommend that you order invitations at least four months in advance. If possible, place your order as soon as you have finalized all of your arrangements to avoid the seasonal rush. If you need to order additional wedding stationary, please allow an extra 2-3 weeks.

How long will my order take?

After we receive confirmation that your proof is ok, production usually takes between 3-6 weeks depending on the season.

When should I mail out my wedding invitations?

Invitations should be sent out 6-8 weeks prior to you wedding date.

Can I get envelopes sent out to me first?

Yes, we can ship envelopes to you earlier for a flat shipping rate of $10.00.

Do you do rush orders?

Yes, we can accommodate most rush orders depending on the quantity and the invitation style. Rush orders needed in less than three weeks will be subject to a 25% rush charge.

Can I get samples of your invitations?

Blank invitation samples are $15.00 with your choice of 2 samples, which includes the shipping and production fee. Invitations that ship outside the US will be $20.00 for 2 samples. The first $15 will be credited towards the balance of your future order. Additional sample-pairs can be purchased for $15. Custom samples, printed with your specific information may be available upon request.

Can I get sample swatches of some different paper options?

Yes, with any invitation sample order, you may request paper and ribbon swatches at no additional cost.

Is it possible to customize an invitation? What would be the additional cost?

Yes! Any invitation design can be customized. If you are looking for a particular font, color, paper or ribbon, we will work with you to customize your invitations. Usually, there is not additional cost for substitutions. We will determine the additional charge on a case by case basis.

What are the prices on your invitations?

The pricing is listed towards the bottom of the page for each invitation design style.

Can I get different envelopes for my invitations?

Yes, many of our invitation designs come with white or ivory envelopes unless specified. However, most can be substituted for color envelopes or vellum. Additional charges may apply in some cases.

Do you design programs, tentcards and thank you cards that coordinate with my invitation design?

Yes, we can provide the entire wedding stationary collection with any invitation style from programs, tentcards, map cards, petal cones, menus, thank you cards and save the date cards. Custom orders are welcomed. Just email us at with your specific request and ideas.

I have a question not listed here.

If you have a question, please send an email to